Refund and Cancellation Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Introduction

At 89Prime, we strive to provide exceptional productivity services that meet your needs and expectations. This Refund and Cancellation Policy ("Policy") outlines the terms and conditions governing refunds, cancellations, and related processes for our Services. This Policy forms an integral part of our Terms of Service and should be read in conjunction with our Privacy Policy.

We believe in transparency and fairness in our billing practices. This Policy is designed to protect both your interests as a customer and our business operations, while ensuring compliance with Indian consumer protection laws and payment gateway requirements.

By subscribing to any of our paid Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1. Overview of Services and Billing

1.1 Service Tiers

89Prime offers various service tiers to meet different user needs:

  • Free Tier: Basic productivity insights and limited features available at no cost with usage restrictions and feature limitations.
  • Pro Tier: Enhanced productivity features, advanced analytics, and priority support for individual professionals.
  • Team Tier: Collaborative productivity tools, team analytics, and dedicated support for small to medium-sized teams.
  • Enterprise Tier: Custom solutions, advanced security features, dedicated account management, and SLA guarantees for large organizations.

1.2 Billing Cycles

We offer the following billing options:

  • Monthly Subscription: Billed every 30 days from the date of initial subscription.
  • Annual Subscription: Billed once per year from the date of initial subscription, offering a discount compared to monthly billing.
  • Custom Enterprise Billing: Custom billing cycles as agreed upon in Enterprise contracts.

2. Refund Policy

2.1 Eligibility for Refunds

We offer refunds under the following circumstances:

  • 14-Day Money-Back Guarantee: New subscribers to our paid tiers are eligible for a full refund within 14 days of their initial subscription purchase if they are not satisfied with our Services.
  • Service Unavailability: If our Services experience significant downtime (exceeding 24 consecutive hours) or critical features are unavailable for an extended period, affecting your ability to use the Services, you may be eligible for a prorated refund for the affected period.
  • Billing Errors: If you have been incorrectly charged or overcharged due to a system error, you will receive a full refund for the incorrect amount.

2.2 Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • After the 14-day money-back guarantee period has expired.
  • For partial or unused portions of a subscription period after the 14-day period.
  • If the account has been suspended or terminated due to violations of our Terms of Service.
  • For any add-on services or one-time purchases, unless specifically stated otherwise at the time of purchase.

3. Cancellation Policy

3.1 Subscription Cancellation

You may cancel your subscription at any time through the following methods:

  • Through your account settings on our website.
  • By contacting our customer support team at support@89prime.com.

Upon cancellation:

  • You will continue to have access to the paid features until the end of your current billing cycle.
  • Your subscription will not renew automatically for the next billing cycle.
  • No partial refunds will be issued for the unused portion of your current billing cycle, except as specified in the Refund Policy section.
  • After your subscription ends, your account will be downgraded to the Free Tier with limited features and functionality.

3.2 Data Retention After Cancellation

After cancellation, we will retain your data in accordance with our Privacy Policy and data retention practices. You may request the deletion of your data by contacting our support team.

4. Refund Process

To request a refund:

  1. Contact our customer support team at support@89prime.com with the subject line "Refund Request."
  2. Provide your account details, the reason for requesting a refund, and any relevant information or documentation.
  3. Our team will review your request within 3-5 business days and determine eligibility based on this Policy.
  4. If approved, refunds will be processed to the original payment method used for the purchase.

Please note that refund processing times may vary depending on your payment provider and can take 5-10 business days to appear in your account.

5. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our website. For significant changes, we will provide notice through our website or via email. Your continued use of our Services after such modifications constitutes your acceptance of the updated Policy.

6. Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us at support@89prime.com.